Garry Durling
Sales Manager @National Cremation Society
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WORK HISTORY
Sales Manager @National Cremation Society
Denver, CO, US
EDUCATION
Greenville High School
diploma, General
ABOUT GARRY DURLING
Led and developed a team of 10 for a billion dollar service based business. Created field and one- on-one training programs to ensure customer focused sales and top performance. Converted company visions and goals into strategic plans and implemented processes raising team’s overall sales by more than 50%. Through mentoring and coaching, improved NPS scores from 25 to 70 and reversed toxic culture to one that is team oriented and operating at top levels.MY SELECTED ACHIEVEMENTS Earned rank as #3 sales performer from among all XSE Comcast reps nationally. Developed proprietary “Good Bye Process” for direct sales department. Program ensures post sales customer service for every customer. Maintain average of 130%-150% to goal for sales. Improved effectiveness for sales associates by 20% – 30% through role play sessions on overcoming objections. MY PASSION I believe more than anything, that great customer service is where most companies fall horribly short. I lead from the front by creating systems and processes that directly improve NPS scores, or customer survey scores for the sales rep and company as a whole.HOW OTHERS DESCRIBE ME LeaderLogicalOutgoingPracticalThoughtfulProductivePositiveCompassionate Professional Coachable TECHNOLOGY SKILLS SalesforceMicrosoft Word Excel
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