Garry Daniels

WORK HISTORY

EDUCATION

SKILLS

ABOUT GARRY DANIELS

I strive to deliver right first time solutions to customers to build and maintain trust and loyalty to the brand I represent. I am passionate about customer experience and internal staff wellbeing and so in any role I ensure I make myself both visible and approachable to all. I enjoy working with all levels to help land new business processes and initiatives. I am a hard working team player with an analytical mind that likes to investigate the root cause of problems. I like to immerse myself in the end to end customer journey and business process to help me with offering suitable recommendations for continuous improvement initiatives. PERSONAL PROFILEI have a very inquizitive mind and an entrepreneurial spirit. To fill up my spare time I started an events company and am also working on other projects. KEY SKILLS• Excel• SAP Business Objects• MI production & Data Analysis• Presenting• MS Visio• HTML• Web Design• Account & Performance Management• Service Delivery• Project Management (PRINCE2 Foundation)• Knowledge Management• Multi-channel retail• Process and Customer Journey Mapping• Continuous Improvement• Customer Satisfaction Insight • People Motivation & Training• Strong Customer Service & Soft Skills• Team working and leadership skills• Strong problem-solving and creative skills • Resource Planning• Returns Reduction