Garrick Tomiyama
ITSM Professional
- Role
- Solution Engineer at EasyVista
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Solution Engineer
Feb 2022 — Present · US
Troubleshoot and develop technical solutions related to software and implementation errors. Create workaround procedures for known software bugs in anticipation of a formal fix-patch or version upgrade.Provide customer guidance on standard solutions.Work directly with the Product Development team to provide solutions and enhancements to the product.Facilitate regularly scheduled meetings with the customer base to ensure all their issues are addressed and resolved with satisfaction.Provide guidance and training to new customer administrators to the product.
Education
California State Polytechnic University-Pomona
Marketing
Skills
- Business Process Improvement
- Microsoft Word
- Microsoft Office
- Integration
- IT Management
- Project Management
- Itil V3 Foundations Certified
- Software Development Life Cycle (Sdlc)
- Requirements Analysis
- Powerpoint
- Microsoft Excel
- Customer Service
- Databases
- Business Analysis
- Process Improvement
- Problem Management
- Vendor Management
- IT Service Management
- Management
- Change Management
- Itil
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