Garrett Pullis

About Garrett Pullis

We’re all wrong.Not about the technology. About what our job actually is. Everyone is leading with features, platforms, and ROI decks, and we\'re not asking why the problem exists, what it truly costs the person sitting across from you, or whether they even believe a solution is possible anymore. That cynicism is real; and it\'s not a problem you fix with a better demo.I firmly believe technology has one job: to reduce noise, not add to it. Too many organizations invest in powerful platforms and end up with more dashboards, more complexity, and less clarity than when they started. No one needs another dashboard. They need to make better decisions across the entire organization, and they only want the graphs if and when it helps them understand why a decision is the right one.As a Senior Customer Success Manager at Strategy, formerly MicroStrategy, managing a multimillion-dollar portfolio, my goal is not to simply help organizations use what they paid for; it is to make it do the jobs more effectively.I have spent my career across the full post-sales lifecycle, including onboarding, adoption, expansion, and retention. Where that experience stands out most is with federal and public sector clients. These organizations operate under real constraints, real scrutiny, and real stakes, with small margins gor error. They do not need another vendor. They need an advocate, a partner who understands their business, and a single POC to get the support they need.With this mindset, here are a few things I have built along the way- A 250+ asset enablement library so SMEs could stop reinventing the wheel- Executive presentation cadences that held up under scrutiny and drove meaningful renewals and retention- Customer success frameworks built around actual client behavior, not best-practice templates- 2024 Emerging Leader recognition, meaningful primarily because it came during a hard year, not an easy oneIf you are wrestling with whether your organization is actually getting value from its data investment, or just want to talk birds or the cosmos, I am always up for that conversation.

Experience

1. Sr Customer Success Manager

   Strategy

   Oct 2025 — Present

   As a Sr. Customer Success Manager at MicroStrategy, I own the end-to-end client journey—from onboarding and adoption to expansion and long-term advocacy—ensuring enterprise customers realize real, measurable business outcomes on our analytics and AI-driven platform.I serve as a strategic partner and trusted advisor, guiding clients through cloud migrations, data modernizations, and AI/data strategy, while translating their business goals into actionable roadmaps that maximize ROI and streamline total cost of ownership. My portfolio oversight covers millions in ARR, with direct accountability for retention, renewals, and value expansion.

Education

• West Virginia University

  Bachelor's Degree, Geography

  2012 — 2016

• West Virginia University

  Bachelor’s Degree, Environmental Geoscience

  2012 — 2016

Skills

• Research
• Environmental Awareness
• Geography
• Customer Service
• Marketing
• Access
• Fundraising
• Communication
• Social Media
• Data Analysis
• Microsoft Powerpoint
• Time Management
• Statistics
• Community Outreach
• Strategic Planning
• Arcgis
• Openstreetmaps
• Remote Sensing
• Microsoft Access
• Erdas Imagine
• Powerpoint
• Microsoft Office
• Sales
• Volunteering
• Arcpython
• Public Speaking
• Arccatalog
• Leadership
• Arconline
• Laboratory Skills
• Critical Thinking
• Team Management
• Start-Ups
• Account Management
• Sustainability