Garrett Gosselink
Senior Salesforce Solution Architect and Consultant, private Business and Real Estate Investor. I help businesses make more money by implementing business process and user experience improvements.
- Role
- Senior Salesforce Solution Architect at HigherEchelon, Inc.
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Garrett Gosselink
Garrett Gosselink Wilmington, North Carolina…
Experience
Senior Salesforce Solution Architect
Oct 2023 — Present · Wilmington, NC, US
Lead solution architecture for five large Salesforce orgs supporting a U.S. Government client—15 k+ users—while ensuring FedRAMP, ITIL, and agency-specific security compliance.• Partner with product owners to convert a 250-item backlog into a quarterly release roadmap, cutting critical-defect turnaround time by 42 %.• Direct the day-to-day Application Management Support (AMS) program for a 15 k-user Salesforce ecosystem at a large Federal agency: introduced ITIL-aligned triage, driving Sev-2 mean-time-to-resolution below 24 hours and cutting monthly incident volume by 18 % in six months. • Mentor a 50+-person team of architects, scrum masters, developers, and BAs.• Present architecture briefings to executive stakeholders; translate complex technical trade-offs into business outcomes that unlock funding for high-ROI enhancements.• Delivered two rapid-turn DoD solutions before my current assignment:(1) architected a congressional-liaison tracking application that gives leadership real-time visibility into legislative engagements, and (2) stood up a Salesforce instance for a postgraduate institution—both built on Salesforce Education Cloud.Keywords: Solution Architecture, Flow, CI/CD, Agile/Scrum
Education
Butler University
Bachelor of Science, Radio-Television, Journalism, Political Science, Sportscasting
1986 — 1990
Skills
- Coaching
- Press Releases
- Sales
- Management Consulting
- Public Relations
- Interviews
- Media Relations
- Property & Casualty Insurance
- Sports Business
- Business Planning
- Analysis
- Event Planning
- Sports
- Baseball
- Customer Service
- Disability Insurance
- Term Life Insurance
- Commercial Insurance
- Fundraising
- Recruiting
- Strategy
- Crm
- Advertising
- Salesforce.com
- Contract Negotiation
- Start-Ups
- Budgets
- Life Insurance
- Customer Satisfaction
- Training
- Talent Management
- New Business Development
- Strategic Planning
- Long-Term Care
- Management
- Team Building
- Insurance
- Business Management
- Market Research
- Process Improvement
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