Garrett D.

About Garrett D.

Dedicated operations and compliance manager with a background in law, operations, management, and law enforcement, with unique foundational experiences. Extensive knowledge in risk management, regulatory governance, training and education, and multifunctional team leadership.

Experience

1. Operations Manager, Northeast

   Veritext Legal Solutions

   Jan 2026 — Present

   Providing leadership, direction, and oversight into the day-to-day operations of Veritext New England and associated staff to ensure the achievement of company goals and operational excellence across the region.• Oversight in the integration of newly acquired businesses; Partnering with internal and external stakeholders to conduct due diligence and perform the actual integration and transition of acquired businesses into Veritext.• Providing support and direction to departmental and functional leaders to resolve issues promptly, expand client support, and implement best practices regionally.• Monitoring and reporting on performance, client satisfaction, and client experience metrics, then implementing solutions to maximize efficiency and revenue growth based on expected and actualized results.• Ensuring all Northeast regional offices are operational and maintained by managing assigned leases, scheduling and conducting preventative maintenance checks and procedures, and controlling direct vendor relationships.• Managing, completing, and reviewing contract applications, RFR, renewals, and opportunities with state and local government agencies and their respective procurement platforms.• Direction of the Account Manager team to maximize sales, revenue, client satisfaction, and Veritext’s continued growing presence in the region.• Identification and implementation of development and training opportunities for Account Managers to advance skills and knowledge that directly benefits clients, Veritext business, and their personal growth.• Direction of Account Managers in strategic client portfolio development and consistent achievement of client outreach targets to build consistent revenue growth.• Establishment and monitoring of Account Manager KPIs for quality and performance standards using CRM and proprietary software.

Education

• UMass Boston

  Bachelor of Arts (B.A.), Sociology and Criminal Justice

  2013 — 2016

• Suffolk University Law School

  Doctor of Law - JD, Law

  2017 — 2020