Garrett Brown
Meta Certified Digital Marketing Associate | Dynamic Social Media Manager | Content Strategist | Driving Engagement & Growth Through Creative Strategy
- Role
- Customer Experience Specialist at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Garrett Brown
Creative and performance-driven Social Media Manager with a track record of elevating brand presence through impactful storytelling, digital strategy, and audience engagement. I specialize in managing content across platforms like Instagram, X (formerly Twitter), Threads, and Facebook—crafting campaigns that grow communities, spark interaction, and deliver measurable results.I’ve led digital efforts for respected organizations including The Lead Sports Media and New Birth Missionary Baptist Church, where I: Grew social media followings by 50–75% through data-informed strategy and consistent, high-quality content Created compelling visuals and multimedia assets—from highlight reels to motion graphics—that resonate with target audience Developed real-time engagement plans and seasonal content strategies to build community and brand trustWith certifications in multimedia production, digital marketing, and social media management, I bring both the creative eye and technical expertise to execute strategies that drive engagement and long-term growth. I am a Meta Certified Digital Marketing Associate, with additional certifications in Meta Social Media Management and Google AI Essentials, equipping me with a strong foundation in both creative storytelling and data-driven strategy. Proficient in Adobe Creative Suite, CapCut, Canva, WordPress and SEO tools, I thrive at the intersection of content, culture, and community.Let’s connect—I’m always open to new opportunities to help brands tell stronger stories and connect more deeply with their audiences.
Experience
Customer Experience Specialist
Jan 2022 — Present · Atlanta, GA, US
Deliver high-quality, customer-centric support through phone interactions, resolving complex travel-related issues with efficiency, empathy, and accuracy Leverage sound judgment and problem-solving skills to address customer concerns, de-escalate complaints, and provide effective, policy-aligned solutions Collaborate with a global network of colleagues and partners to ensure seamless communication and consistent service delivery across regions Create personalized, memorable customer experiences by actively listening, recognizing individual needs, and making customers feel valued and supported Drive revenue and enhance customer value by recommending and selling relevant travel products and partner offerings, including car rentals and co-branded credit card solutions Gather and share frontline customer insights and recurring pain points to help inform process improvements, service enhancements, and communication updates Consistently meet or exceed performance and quality standards by managing multiple priorities in a fast-paced, high-volume environment
Education
Georgia State University
Bachelor of Arts - BA, Journalism
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