Garrett de Luca
Ford Motor Credit Company
- Role
- Business Support Analyst at Ford Credit
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Garrett de Luca
7+ years of progressive Ford Credit experience, specializing in implementing solutions, driving adoption of new technologies and processes, and building strong internal and external relationships. Proven ability to lead training initiatives, manage complex projects, and leverage data and technology (including Ford LLM (AI) and Salesforce) to enhance efficiency, support dealer success, and maximize performance.
Experience
Business Support Analyst
Feb 2024 — Present
Incentives Team (February – December 2024), Ford Dealer Advertising Funds (FDAF)/Grassroots (January 2025 – now) • Spearheaded significant implementation initiatives from initiation to completion, including the multi-region Dealer Bio project and the innovative AI Quality Assurance project, leveraging expertise in Ford LLM to enhance process efficiency and quality with minimal oversight, demonstrating technology adoption leadership. • Cultivated strong relationships as a Trusted Advisor to Regional Managers, proactively optimizing SEMA FDAF decks, developing valuable dealer-facing resources (e.g, ARS one-pager), and executing high-priority, quick-turnaround requests (e.g, CSPP slide) to consistently enhance deliverable quality, add value, and ensure critical support for RMs and dealerships. • Collaborated effectively with multiple cross-functional teams including Marketing, Lease End, Sales Performance Analysts, Used Vehicle Strategy, Dealer Credit, GDMS IT, and GOLDD teams to gather information, enhance projects, and contribute to strategic reporting, showcasing strong problem-solving and cross-functional navigation skills. • Managed complex projects and administered a variety of intricate incentive programs (e.g, Aged Inventory, Head-to-Head, Incremental Contracts, Pot of Gold), demonstrating mastery of process administration. • Performed in-depth data analysis and reporting, developing, extracting, and analyzing GDMS reports to maximize market area/region performance and effectiveness, supporting dealer performance consulting.
Education
Universidad Pablo de Olavide
Bachelor's degree, International Business and Management
2017 — 2017
University of Tampa - John H. Sykes College of Business
International Business and Management
2014 — 2018
Skills
- Microsoft Powerpoint
- Public Speaking
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Customer Service
- Social Media
- Leadership
- Time Management
- Event Planning
- Marketing
- Social Media Marketing
- Team Building
- Communication
- Microsoft Outlook
- Recruiting
- Sap
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