Garrett Asselin
Principal Customer Success Manager @Cambridge Mobile Telematics
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WORK HISTORY
Principal Customer Success Manager @Cambridge Mobile Telematics
San Diego, CA, US
Led strategic management of a $7M enterprise SaaS portfolio supporting national insurance programs with 500K+ active users, driving measurable gains in retention, adoption, and efficiency- Acted as a trusted advisor to executive stakeholders, aligning Customer Success, Product, Engineering, and Operations teams around KPIs, user experience quality, and innovation priorities- Built and scaled Customer Success playbooks, governance models, and success frameworks that standardized delivery, improved scalability, and enhanced client outcomes- Spearheaded a digital analytics and self-service enablement initiative that unlocked $4M in new ARR, accelerating enterprise movement toward data-driven customer support- Delivered executive business reviews, success plans, and ROI analyses demonstrating the impact of engagement on retention, operational performance, and customer satisfaction- Championed continuous improvement programs focused on automation, proactive engagement, and customer experience optimization, reinforcing a culture of success and innovation.
EDUCATION
University of Massachusetts, Amherst
Bachelor of Science (BS)
ABOUT GARRETT ASSELIN
Customer Success & Partner Strategy Leader with 9 years of experience driving operational…
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