Garret Beauchemin
Associate Manager - Technical Service Support at TDS Telecommunications LLC
- Role
- Associate Manager - Technical Service Support at TDS Telecommunications LLC
- Location
- Redmond, OR, US
- LinkedIn followers
- 500 followers
About Garret Beauchemin
A highly organized and detailed oriented individual with over 12 years of combined experience in customer service, technical support, networking, and leadership looking for the right opportunity to further his growth and development.
Experience
Associate Manager - Technical Service Support
Aug 2022 — Present · Bend, OR, US
Lead a team of 11 Network Specialists who are the single point of contact for problem resolution for TDS Field Service Team• Oversee employee performance to meet both internal quality measurements and due date requirements to ensure the timely completion of data and voice provisioning for customer service orders and trouble tickets. This includes working in MetaSolv, MARTENS, SABRE, CTT, UTS and Network Elements, servers, and switches to affect the installation of new services to customers.• Supervises and keeps the team focused on processes and procedures to ensure efficiency, data integrity and effectiveness in the activation of data, voice and video services. Prioritization of tasks and workflow management in a fast-changing environment. Must meet the needs of the customer and prioritize expedited work based on requests from multiple areas.• Development and coaching of Network Specialists to prepare them for advancement within TDS.
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