Garret Rhynalds

About Garret Rhynalds

Hello, my name is Garret Rhynalds. With 20 years of experience as a veteran, I bring a mission-driven approach to the technology industry, ensuring strategic execution and cross-functional collaboration. My expertise in strategic problem-solving, change management, and teamwork has allowed me to lead diverse teams, domestically and internationally, navigate complex challenges, and deliver results in high-pressure environments.I thrive in situations that demand mission focus, adaptability, and technical agility—making me a strong asset in technology-driven teams. Now, I’m applying that same discipline and leadership to IT, as a Microsoft Software and Systems Academy (MSSA) participant in Server and Cloud Administration. Through MSSA, I’ve gained hands-on experience in Active Directory management, identity services, and cloud integration, expanding my ability to drive enterprise-level technology initiatives.

Experience

1. Major Incident Manager

   Fiserv

   Aug 2025 — Present · Omaha, NE, US

   Led and coordinated activities during Major Incidents (P1–P4) to ensure rapid service restoration. • Utilized the MIMIC tool for real-time documentation of incidents, including logging fix actions and recording infrastructure details. • Conducted post-incident reviews to identify opportunities for improvement and documented findings for follow-up. • Collaborated with IT Support and business units to provide executive-level updates during critical events.

Education

• American Military University

  General Studies