Garon Oseff

About Garon Oseff

As an operations management expert with 17+ years of experience, I help companies grow profitability by steering business development activities, meeting customer satisfaction goals, and adopting latest technologies. To do so, I manage cross-functional teams, develop and track customer service metrics, and implement standard operating procedures. The key to my success has been streamlining operational processes. At The Mirage Hotel and Casino, for instance, I enforced a day-to-day clock-in and clock-out system by creating and regularly updating a centralized spreadsheet to track employee schedules. I also set up automatic email reminders for employees. Consequently, I increased employee productivity, reduced overtime, and optimized payroll management. Besides improving business operations, I consistently surpass customer expectations. For example, at The Mirage Hotel and Casino, I offered complementary items and promotional discounts to enhance customer experiences. Moreover, I offered around-the-clock support to address concerns. As a result, I grew the customer satisfaction score from 74% to 89%. Another reason for my success is overseeing team training and development. At ARIA Resort & Casino, for instance, I hired and built a high-performing team. To this end, I furthered knowledge of customer service professionals by training them on industry regulations, proprietary systems, and internal best practices. If you are interested in working with someone who generates business value by expediting operational efforts and building stakeholder relationships, email me: g•••••@gmail.com. Key Skills: Hospitality Management, Cross-Functional Collaboration, Client Service Metrics, Employee Productivity, Payroll & Comp Management, Customer Relationship Management, Human Resource Management (HRM).

Experience

1. Las Vegas Raiders Ambassador

   Las Vegas Raiders

   Apr 2024 — Present · Henderson, NV, US

   As an Ambassador, my position involves representation of the Las Vegas Raiders at a variety of events and programs in the community which help to build and maintain their reputation in the community of Las Vegas, Nevada. I have worked for a number of different departments in different capacities to preserve their status as a valued participant in our community.

Education

• University of Nevada-Las Vegas

  Bachelor's degree, Hospitality Administration/Management

• University of Nevada-Las Vegas

  Bachelor's degree, Casino Management

• Indiana University Bloomington

  Bachelor of Arts, Journalism

  1997 — 2001