Garima Gupta

About Garima Gupta

With 14+ years of cross-functional leadership experience, I bring a unique blend of technology acumen, strategic program execution, and holistic business management. My journey spans building and scaling sales and marketing engines, managing high-impact tech led programs, and steering full-funnel product and service customer journeys across B2C, B2B, and B2B2C landscapes.At the intersection of tech, business, and user centricity, I’ve led large cross-functional teams, managed GTM strategies, driven enterprise sales, owned P&L responsibilities, and launched community and content-led growth. From setting up CRM systems and digital automation to running ATL/BTL campaigns and building upskilling ecosystems from scratch, I thrive on turning vision into results.Currently pursuing an Executive Program in Business Analytics and AI from IIM Bangalore, I’m continuously upskilling to lead in a data-driven and AI-augmented world. My roots in Computer Science Engineering and an MBA in Marketing enable me to bridge technical thinking with creative growth first execution.Whether it’s scaling product adoption, designing end-to-end customer journeys, or building tech-enabled business verticals, I operate with a strategic mindset and an execution bias with staying people-first. Key Interests: General Management | SaaS Program Leadership | Product-Led Growth | Sales and Marketing Strategy | AI & Analytics | Business Ops and Design | Community Building | Customer Success Tools: CRM (Zoho, HubSpot, LSQ), Jira, Trello, Google Analytics, Figma, WebEngage, Mailchimp, Python (Learning) and many others Industries: EdTech, ITeS and SaaS, Consulting, Manufacturing, LegalHappy to connect if you’re building something meaningful at the intersection of business, tech, and purpose.

Experience

1. Assistant Vice President - Customer Success

   MyOperator

   Oct 2025 — Present · Noida, IN

   Leading the Success Revenue, Support, and Onboarding & Integrations verticals, driving customer retention, NRR growth, and scalable engagement frameworks. Owning the end-to-end customer lifecycle strategy - from activation to expansion, ensuring frictionless onboarding, proactive success management, and data-driven support excellence. My focus is on operationalizing customer insights, optimizing GTM-CS alignment, and deploying scalable success playbooks to enhance adoption, renewals, and overall customer ROI.

Education

• IBS Hyderabad

  Master of Business Administration (M.B.A.), Marketing

  2010 — 2012

• Indian Institute of Management Bangalore

  Artificial Intelligence

• Maharshi Dayanand University

  Bachelor of Engineering, Computer Science

  2006 — 2010

Skills

• Microsoft Office
• Team Coordination
• Key Account Management
• Ms Access, Ms Excel
• Market Research
• Account Management
• Business Analysis
• Project Management
• Management
• Facilitation
• Strategic Planning
• Customer Relationship Management (Crm)
• Office Administration
• Sales Management
• Marketing Management
• Crm
• Team Management
• Strategy
• Operations Management
• Microsoft Excel
• Marketing
• Business Development
• Training
• Marketing Strategy
• Marketing Communications
• Windows, Unix
• Marketing Research