Garima Chawla
Business System Analyst @Co-operators
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WORK HISTORY
Business System Analyst @Co-operators
CA
Collaborate with business stakeholders to gather, analyze, and document system and process requirements- Translate business needs into functional specifications and user stories for technical teams- Identify inefficiencies in workflows and recommend scalable, data-driven solutions- Act as a liaison between cross-functional teams, ensuring alignment from discovery to delivery- Support UAT by creating test cases and validating solutions against business objectives- Prepare detailed documentation including BRDs, process maps, and reporting dashboards- Contribute to continuous improvement initiatives and support change management efforts
EDUCATION
Indira Gandhi National Open University
Master's degree, Business/Commerce, General
Delhi University
Bachelor's degree, Business/Commerce, General
ABOUT GARIMA CHAWLA
As a certified PMP® and CIP® professional with over 5 years of experience, I specialize in translating business needs into functional solutions that drive operational efficiency and digital transformation.Currently working as a Business Systems Analyst at Co-operators, I partner with cross-functional teams to analyze requirements, map processes, and implement scalable solutions that align with organizational goals. My background spans client service, claims, and project coordination—giving me a 360° understanding of business systems and user needs.Previously at EY, I supported complex transformation projects in a global PMO environment, honing my skills in stakeholder management, data analysis, and process optimization using tools like Power BI, SAP, and SharePoint.I’m passionate about bridging the gap between business and technology through clear communication, analytical thinking, and a continuous improvement mindset.
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