Garima Sinha

Account Manager @Computershare

Bristol, GB

In this role, I am responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare- Responsible for effectively maintaining key relationships across a client portfolio whilst also helping to shape and deliver the future account management operational structure and becoming a driving force behind the operational delivery via EquatePlus- Responsible for client relationships, acting as the main point for ongoing plan administration/ operational requirements- Ensuring client requests are prioritised correctly including monitoring service levels and client satisfaction- Being the SME for clients on plans, products and process\', and displaying an in-depth technical understanding of the system processes- First escalation point for client and internal stakeholders, and liaising with the service delivery teams for requests- Host and support regular client meetings to review service/project delivery status and event planning- Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added services- Analysing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders- Liaise with Relationship Managers on strategic changes to clients, influence commercials based on operational impacts and provide MI to support the operational health of the clients- Partnering with RM to influence strategic and commercial impacts to the client portfolio- Supporting Senior Account Managers on key accounts.

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