Garima Shukla
Team Lead @Wipro | Etsy | Car dekho | Indiamart@seller onboarding, E-commerce, CRM,B2B,B2C.
- Role
- Team Lead at Wipro
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Garima Shukla
I am a team leader at Etsy, the global online marketplace for handmade and vintage goods, where I oversee the operations and performance of a group of customer service representatives. We handle inquiries and complaints from online buyers and sellers, ensuring high-quality service, customer loyalty, and platform growth.With a Master of Business Administration degree from Jaipur National University, and a Master of Arts degree in English language and literature from University of Rajasthan, I have developed strong analytical, communication, and leadership skills, as well as a passion for ecommerce and digital marketing. I have expertise in revenue management, search engine optimization (SEO), and customer relationship management (CRM), which I use to optimize the online presence and engagement of the platform, and to enhance the satisfaction and retention of the customers. I am highly motivated, goal-driven, and result-focused, and I strive to achieve excellence in everything I do.
Experience
Team Lead
May 2025 — Present · Jaipur, IN
Education
University of Rajasthan
Master of Arts - MA, English Language and Literature/Letters
Jaipur National University
Master of Business Administration - MBA, HR
University of maharani college
Bachelor of Arts - BA, English Language and Literature/Letters
RPS International School
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
Jaipur National University
Master of Business Administration - MBA, Human Resources Management and Services
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