Garima Shukla
Senior Customer Success | SaaS
- Role
- Senior Associate - Customer Success at Glider AI
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Garima Shukla
Experienced Customer Success & Product Support Specialist with 5+ years in B2B SaaS and Talent Intelligence. I specialize in resolving technical, functional, and workflow-related issues for global enterprise clients while ensuring a smooth and efficient platform experience.With a background in CSE (B.Tech) and an MBA in IT & Project Management, I bring strong analytical skills, product understanding, and a customer-first mindset. I work closely with Engineering, QA, Product, and Content teams to troubleshoot issues, test platform flows, validate releases, and deliver accurate solutions.I also lead customer onboarding, conduct product training, and create documentation and knowledge-base articles to support both customers and internal teams.Focused, detail-oriented, and committed to driving customer satisfaction and platform adoption.
Experience
Senior Associate - Customer Success
Apr 2025 — Present · Bengaluru, IN
Education
Babu Banarasi Das (BBD) University
Bachelor of Technology, Computer Science
2016 — 2020
Bharati Vidyapeeth
Master of Business Administration - MBA, IT Management and Project Management (Dual Specialisation)
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