Garima Saini
Customer Success Manager @ ZingHR | SaaS | HR Tech | HRMS Solutions | Client Success | Ex-BRM @ Kotak Mahindra Bank | MBA (2024) – LPU | SHRM Certified
- Role
- Customer Success Manager at ZingHR
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Garima Saini
MBA professional specialized in Marketing and HR, with experience in both Banking and HR…
Experience
Customer Success Manager
May 2025 — Present · New Delhi, IN
Deliver functional and technical support across multiple HRMS modules including Time & Attendance, Payroll & Compliance, Performance Management, Employee Lifecycle, Compensation & Benefits, and eRecruitment & Onboarding.* Troubleshoot and resolve system-related issues within SLA timelines, while performing backend operations such as bulk uploads, manager hierarchy changes, policy mappings, and attendance/leave adjustments.* Collaborate with cross-functional teams for issue escalation, system enhancements, and client-specific customizations to ensure seamless HRMS performance.* Guide clients on HR process-related queries, support implementation activities (organizational mapping, goal setting, theme setup, onboarding workflows), and ensure accurate policy/document updates.* Maintain detailed documentation of client workflows and configurations, monitor approval workflows, and coordinate with stakeholders to ensure smooth process completion.
Education
Poornima University
BCA Data Science, Data Science
2018 — 2021
Lovely Professional University
Master of Business Administration - MBA, Human Resource
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.