Garima Rao

Quality Analyst-Content Ops, SME @Chegg India ||M.Sc. Physics||

Role: Content Operations Coordinator at Chegg India
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Garima Rao

Learning & Development and Instructional Design professional with 7+ years of…

Experience

Content Operations Coordinator
Chegg India
Mar 2019 — Present · New Delhi, IN
Led content operations, SOP rollout, training enablement, and process validation while maintaining 95%+ quality standards across initiatives including AI Arena, Project Quantum, HWH testing, taxonomy, and Solution Scout.Owned end-to-end content operations ensuring high-quality delivery through structured workflows, SOP adherence, and performance monitoring.Led quality and performance analysis across workflows, maintaining 96%+ accuracy and top efficiency ratings.Mentored and onboarded SMEs through calibration sessions, feedback, and performance reviews, improving productivity and quality consistency.Analyzed SME and vendor performance data to identify quality gaps, turnaround issues, and recurring error patterns, enabling corrective actions.Coordinated with 4+ vendor teams and internal stakeholders to streamline workflows and align quality benchmarks.Conducted root-cause analysis to reduce rework, improve turnaround time, and strengthen quality outcomes.Led AI-based content validation and LLM testing to enhance automation accuracy and review standards.Provided structured QA feedback for product features such as Chegg Voice Assistant, supporting usability improvements.Developed SOPs, audit frameworks, and training documentation to enable scalable and standardized operations.Prepared audit summaries and operational reports to support data-driven leadership decisions.Strengthened expertise in workflow optimization, SOP implementation, quality assurance, AI/LLM validation, expert enablement, and operations execution.

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@bit.ly
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

bit.ly

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Garima Rao

Experience

Content Operations Coordinator

Find verified contacts for anyone on LinkedIn