Garima R

About Garima R

Result driven SaaS based IT enthusiast having extensive knowledge in \'end-to-end business\' processes, expertise in requirement gathering, AsIs and To- Be understanding. Worked as Functional Consultant in a well established FinTech. Implemented modules and provided support to SaaS based Fintech Banking Clients and FMCG Clients of Highradius Cash App Application - on-demand cloud application project for Fortune customers across the US, North America regions such as Kohler both EMEA and APAC, Zurich, Unilever, Bank of America (BOfA) and MUFG. Along with post hyper care support, also worked for chargeable feature enhancements as per clients need. Have sound knowledge of Account Receivable, Order to Cash Cycle, SQL and Agile Methodologies. Been in IT sector for more than 4.5 years with various responsibilities. An effective Communicator with analytical, precise, problem solving and effective time management. Have exceptional Client handling and interpersonal skills to negotiate and provide better solutions. Have managed to gain trust of various clients through weekly calls and product go through meetings. Key Skills: Interpersonal Skills: Customer Success, Client Relationship Management, Cross Team Collaboration, Client user walkthrough. Documentation, User Knowledge Transfer, Problem Solving, Onboarding CustomerTechnical Proficiency: Data Analysis, SQL, MS Excel, Debugging, Root Cause Analysis, Problem Solving, SLA, Ticketing tool- Zendesk, Sales Force and JIRA, Product Support, Incident management, Customer Support. Functional Expertise: Account Receivables, Order To Cash(OTC), Business Processes \'As-Is\' and \'To-Be\', Fit/Gap Analysis, Functionality Implementation, Account Reconciliation, Payments Processing,

Experience

1. Implementation Consultant

   BlackLine

   Jun 2025 — Present

   I2C Blackline - It is flagship SaaS solution for Invoice to Cash (Account Receivables) for B2B enterprise and Mid market Customers.> Coordinated and managed multiple concurrent implementation projects.> Worked as primary contact for stakeholders from kick off till hyper care.> Handling Client escalations around customer operations for B2B Enterprise Clients, taking care of full lifecycle of project from sales handover to discovery calls, design sessions, build and configure to UAT sessions and hyper care before transferring to support team.> Strategy building for CSAT and productivity enhancements.> Used best optimization for Cash Application and ARM solutions.> Worked with technical resources for building SFTP, PGP encryption, analysis payment files of different banks and different modes.> Cross team collaborations with product and sales.> Regular reviews and performance analysis.> Customer Training on Product and implementing best practices and SOP for the team.> Maintained Salesforce project documentations.

Education

• D.A.V. Public School Hehal Ranchi

  12th, Science

  2010 — 2012

• N M A M Institute of Technology, NITTE

  Bachelor of Engineering - BE, Electrical and Electronics Engineering