Garima Ghosh

Senior Technical Support Engineer at Sprinklr | NIT Jamshedpur \'22

Role: Senior Technical Support Engineer at Sprinklr
Location: Jamshedpur, JH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Garima Ghosh

Results-driven Technical Support Engineer with 3+ years of experience in SaaS-based…

Experience

Senior Technical Support Engineer
Sprinklr
Mar 2024 — Present
Served as primary point of contact for enterprise clients post-go-live, managing escalations and delivering technical resolutions- Partnered with Product & Engineering to analyze recurring challenges and influence product enhancements- Collaborated with enterprise clients to translate business requirements into technical solutions, ensuring optimal platform adoption- Delivered on-call and on-site support during go-lives, driving smooth launches with minimal disruption- Conducted hands-on troubleshooting, technical consultations, and knowledge base creation, enabling scalable client success- Recognized with multiple RnR Awards and as part of the Dream Team for outstanding contributions.

Contact information

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Current company

Sprinklr

Software Development · 5.3K employees · Founded 2009 · New York, New York, United States

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

sprinklr.com

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