Garima Dhiman

About Garima Dhiman

With a bachelor\'s degree in computer science and a certification in advanced English, I am a Customer Support Specialist at Alorica, a leading provider of customer engagement solutions. In this role, I interact with customers via phone, email, and chat, providing information, resolving complaints, and processing orders and returns. I have a background in customer satisfaction and problem-solving, as evidenced by my track record of successfully handling customer interactions and delivering accurate and personalized assistance. I also have experience in training and supervising employees, as well as coordinating operations and scheduling. I am skilled in customer relationship management (CRM), customer support, and customer service. I am motivated by the opportunity to contribute to the company\'s goals and enhance the customer experience. I am looking for a new challenge as a Customer Service Representative, where I can leverage my expertise and dedication.

Experience

1. Customer Support Specialist

   Alorica

   Nov 2021 — Present · Mohali district, IN

   Interacts with customers to provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff.Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process customer orders and returns.

Education

• Chandigarh Engineering College

  Bachelor of Engineering - BE

  2017