Garima D.
Customer Support Associate @Teamlease Digital (Zepto) | RPA | Service Desk
- Role
- Sr Customer Service Associate at Teamlease Digital
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Garima D.
Aspiring ServiceNow Administrator | ITSM | Incident & Change Management | CMDB | Service Catalog | Certified System Administrator (CSAI am a motivated IT professional transitioning into a ServiceNow Admin role, with foundational knowledge in ITSM modules like Incident, Problem, Change Management, and Service Catalog. Hands-on experience in managing users, roles, business rules, client scripts, and catalog items.Recently completed ServiceNow Administrator training and working towards CSA Certification. Passionate about streamlining IT processes and improving service delivery using the ServiceNow platform.
Experience
Sr Customer Service Associate
Mar 2025 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Engineering - BE, Electronics and Telecommunications engineering
2017 — 2020
Shivajirao S Jondhale College of Engineering navre nagar Ambernath(east)
Diploma, Electrical and Electronics Engineering
2014 — 2017
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