Garima Bawa
Customer Success Manager @ Centime Inc. | B2B Fintech SaaS | Retention, Expansion, Adoption & Onboarding | ex Highlevel | ex Accenture | ex Amazon
- Role
- Customer Success Manager at Centime Inc
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Garima Bawa
As a results-driven Customer Success Specialist, I specialize in building trusted client relationships and driving measurable business outcomes across the SaaS customer lifecycle. Currently at HighLevel (US SaaS market), I lead onboarding, adoption, and optimization for premium accounts—improving NPS by 23%, reducing onboarding time by 20%, and driving 17% subscription growth through data-backed success strategies. Key Achievements:Increased NPS by 23% through personalized onboarding and proactive engagementReduced onboarding time by 20% with structured implementation plansDrove 17% subscription revenue growth via optimization and expansion initiativesBuilt customer advocacy through strong relationship management and feedback loopsPreviously, as Sr. Executive – Customer Success at Ever.Ag, I reduced churn by 78%, increased renewals by 45%, and drove 15% upsell and 50% cross-sell by aligning success plans with customer goals. I onboarded 50+ clients, achieving 94% CSAT and 95% product adoption.Earlier roles at Synaptic and Accenture strengthened my expertise in end-to-end customer journeys, proactive stakeholder communication, and growth initiatives—contributing to 50% churn reduction, 30% renewal improvement, and 15% revenue growth. EducationPGP in Data Science & Business Analytics | Great LearningB.Sc. Physical Sciences | Maharshi Dayanand University SkillsSaaS Onboarding | Retention & Expansion | QBRs | Customer Health | Data Analysis | Stakeholder ManagementTools: Salesforce, Gainsight, HubSpot, SQL, Tableau, Power BI, PythonFeel free to connect if you’re looking for a CSM who delivers retention, expansion, and long-term customer value.#CustomerSuccess #CSM #B2BSaaS #CustomerExperience #Retention #Expansion
Experience
Customer Success Manager
Feb 2026 — Present
Education
Great Learning
Post Graduate Program, Data Science and Business Analytics
2020 — 2021
Maharshi Dayanand University
Bachelor of Science - BS, PHYSICAL SCIENCES
2017 — 2020
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