Gargi Bhattacharya
Group practice head - CX transformation and Solutions I GenAi consultant l six sigma BB| Innovator of CXISR™ | US, UK, AMEA l IIM Indore I Authored- Driving Exceptional Experience I Women in Tech
- Role
- Group Practice Head at Tech Mahindra
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Gargi Bhattacharya
Dynamic and results-driven CX and Digital Transformation Leader with over 24 years of extensive experience across diverse industries, including Banking, Capital Markets, Insurance, Travel, Telecom, Utilities, and Manufacturing. With a proven track record in leveraging AI solutions to enhance customer experiences, I specialize in crafting and implementing innovative strategies that reimagine the customer journey.As a strategic consultant and solution architect, I excel at leading cross-functional teams to develop and deploy customer-centric solutions that drive engagement, loyalty, and business growth. My expertise includes CCaaS solutioning, Robotic Process Automation (RPA), Generative AI, and Agentic AI, allowing organizations to optimize operations and elevate customer interactions through technology.I am passionate about harnessing cutting-edge technologies to create seamless, personalized experiences that resonate with consumers. My collaborative approach and strong leadership skills empower teams to embrace change and foster a culture of continuous improvement.
Experience
Group Practice Head
Jul 2025 — Present · Gurugram, IN
Education
Indian Institute of Management, Indore
Executive masters in corporate leadership and management in VUCA world, Business Administration and Management, General
Udemy Alumni
Customer Experience certification, Customer Experience
L D arts college
BA, Psychology
1998 — 2001
Tata Consultancy Services
Six Sigma BB, Six Sigma
Asia English School
SSC, General
1984 — 1996
Skills
- Customer Service
- Vendor Management
- Six Sigma
- Quality Assurance
- Bpo
- Call Center
- Change Management
- Transitions
- Employee Engagement
- Workforce Management
- Team Management
- Employee Relations
- Management
- Team Building
- Telecommunications
- Business Analysis
- Mentoring
- Public Relations
- Operations Management
- Team Leadership
- Process Improvement
- Call Centers
- Business Process Outsourcing (Bpo)
- Customer Relations
- Performance Management
- People Management
- Training
- Customer Relationship Management (Crm)
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