Garfield Carlyde Dmonte
Regional Training Manager for Tanishq Jewellery
- Role
- Regional Training Manager at Titan Company Limited
- Location
- Coimbatore, IN
- LinkedIn followers
- 500 followers
About Garfield Carlyde Dmonte
I am a Retail Learning & Development professional with experience in driving sales…
Experience
Regional Training Manager
Apr 2024 — Present
Onboard new staff within 30 days of joining and equip them with product and store operation knowledge.• Ensure completion of online learning modules through LMS.• Conduct assessments to check and address knowledge gaps.• Reiterate customer service practices to ensure customers have a memorable shopping experience and build customer relationship.• Work closely with Customer Experience team to monitor mystery audits and NPS scores.• Align training needs with business goals and create a training plan accordingly.• Staying updated with competition brands and developing strategies to better the business.
Education
Bharathiar University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
Skills
- Recruiting
- Html
- Microsoft Office
- Store Management
- Photoshop
- Microsoft Word
- Team Leadership
- Microsoft Excel
- Powerpoint
- Retail
- Java
- Teamwork
- Customer Service
- C++
- C
- Programming
- Core Java
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