Garett Gould
Senior Director, Customer Experience @WM
Troy, MI, US
EMAILS
g••••••@wm.com
MOBILE NUMBERS
+12•••••••28
Signup · Get unlimited contacts
WORK HISTORY
Dec 2022 — Present
Senior Director, Customer Experience @WM
View department →
EDUCATION
1994 — 1999
Michigan State University
Bachelor of Science - Mechanical Engineering
2007 — 2010
Indiana University - Kelley School of Business
Master of Business Administration - MBA
2003 — 2007
Carnegie Mellon University
Master of Science - Information Technology
SKILLS
Business Process Re-EngineeringCrmProduct ManagementIT StrategyBusiness Process ImprovementProcess ImprovementLeadershipTeam BuildingManagementStrategic PlanningCall CenterProject PlanningChange ManagementSix SigmaProduct LaunchCustomer ExperienceCustomer RetentionCustomer ServiceVendor ManagementContinuous ImprovementSalesOperations ManagementCross-Functional Team LeadershipProgram ManagementCall CentersTelecommunicationsProject ManagementCustomer Satisfaction
ABOUT GARETT GOULD
Experienced operations executive, strategist and technologist with relentless passion for doing the right thing for the customer. Outstanding track record of developing high performing teams, achieving significant customer experience improvement, and exceeding P&L goals.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.