Gareth Swift
Executive Consultant @Atos
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WORK HISTORY
Executive Consultant @Atos
Executive Consultant specialising in IT Operating Model, Service Strategy & Management• Accountable for the following area’s Service team lead, ITOM Design Lead, Service Architect & Scrum Master.• Service Lead equivalent to Service Director on the medical programme, creating an internal service team working to be the first of kind inside the secure customers organisation. Aligning to the IT Target Operating Model (ITOM) and setting the service strategy.• Responsible for the evolution of the IT Operating Model (ITOM) for the CORTISONE programme under Medical Information Services. Including working with OSM, the business, the wider programme teams and Senior Leadership team to align the ITOM to the strategic direction both aligning the current mode of operation through to the future mode to support the business needs. • As Lead Service Architect designed and overseen multiple services successfully transitioned under the program as well as being the scrum master lead for the live services team, to ensure the team met the agile methodology and deliverables.
EDUCATION
Ridge Danyers College, Marple
Advanced GNVQ in Information Technology
The University of Salford
2(ii), Bsc with Honours in Information Technology
SKILLS
ABOUT GARETH SWIFT
Personal StatementGareth is a SC cleared customer focused Service Management professional with extensive experience in Operating Models, Service Operations, Design and Transition including Service Desk, ITIL functions, SIAM, Onboarding and Offboarding of suppliers for high-profile clients in the UK Government, Defence, Nuclear & Private sector.Gareth is a leader who from experience can provide creative solutions, Gareth is an agile subject matter expert with an aptitude for stakeholder management engaging at all levels with clear communication skills. Always seeking to deliver and improve services delivered while ensuring any problems are resolved via root cause analysis with the aim of delighting his customer.Gareth is an ITIL v3 expert/ ITIL 4 MTP /Strategic Leader and is also certified in both Agile and PRINCE2 as a practitioner.Major Achievements• Service Lead on the medical programme, creating an internal service team working to be the first of kind as an internal team for the secure client. • Enhancing the service provided to Sellafield to provide the best possible end user experience, through a challenging period of uncertainty due to the tender process for a new contract. • Turning around a poor customer perception of Atos by Network Rail, when I joined the Network Rail ESG contract had been lost. I worked to turn the service round, and the NR ESG contract remained with Atos and additional work won.• Turning around an ailing service to the LSC which had poor customer perception and was failing to meet SLA’s. To a service that on moving to a new role was meeting all targets with much improved customer perception through a significant period of change. • Integration of the £20 million LSC transformation project into support. The project had failed to integrate the program successfully; I was tasked with resolving all integration issues across all service lines that support the LSC. This was delivered within a 6-month period. Specialties: • IT Operating Model• Service Leadership & Management• Service Strategy• ITIL v3 Expert / v4 MTP & Strategic Leader• Service Design and Transition• Service Desk Management• PRINCE2 & Agile Practitioner• A leader who thrives in challenging environments• Interpersonal skills• Quick learner, always willing to learn
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