Gareth Jones

Director - Principal Consultant @Up Change

GB

UpChange is a growing Management Consultancy and Contractor helping businesses implement transformative changes and high-quality solutions that meet clients\' unique needs. Our experienced consultants are seasoned business advisors, with a successful track record of implementing sustained success through expert Project Management, Business Analysis and Change Management.Our clients span several sectors, including Retail, Telecoms, Manufacturing, Software Development and Travel & Leisure. Some examples of the work we have delivered recently include: Transport for Greater Manchester (TfGM): Spearheading design and implementation of critical strategic frameworks and business processes (including Network Governance, Network Planning, and Service Design). Target Operating Model design lead for Transport Strategy, Group Projects, and Information Systems. Customer Experience design lead for TfGM’s solicited VoC and Customer Journey Modelling service/frameworks. Eurocamp: Shaping and delivering the UAT for a new cloud-based solution, including a new Retail website, launching across 13 countries. Providing change management support and leading the change management/communication with key stakeholders across the business. TalkTalk PLC: Expanding TalkTalk’s wholesale capability, including product development (VoIP, FTTP), onboarding 3rd party service providers on TalkTalk Network/Infrastructure and de-merging critical business infrastructure to enable future strategic goals (sale, mergers, and acquisitions). D55 Limited: Digital Business Consultant for a certified AWS (Amazon) solution provider. Defining scope, capturing end-client business requirements and use case scenarios, and delivering a solution design brief for D55 developers to cost and bid for business. We feel passionate about empowering the people we work with, so you own 100% of your success.Message us here at: e••••••••@upchange.co.uk