Gareth Evans
Senior Product Manager @Intrado
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WORK HISTORY
Senior Product Manager @Intrado
Gloucester, GB
Experience in managing Microsoft O365 and associated services including 3rd party partner products for a global B2B technology service provider.UX Focused, Gemba Walk enthusiast. Maintain product roadmap: on-board 3rd party Value Add Services - ensuring all aspects of the service are catered for: Product SME & Training, Sales/Quoting, delivery KPIs/data tracking, implementations, day2 delivery, P&L/adoption, commercial success & reporting.Work with Sales Leaders and Marketing to create proactive GTM and campaigns. Identify and resolve training needs for Pre-sales, sales, implementation & BAU teams: billing, support, account management, reporting/data analytics. Drive operational best practices across a variety of corporate teams.Data analysis - identifying opportunities in portfolio expansion, training, compensation, marketing and operational delivery.Exposure to SAFe, Scrum methodologies and associated tools such as Miro, Jira. Change Management, HLD LLD & overall SDLC.Experience working with SFDC, Service Now, Zendesk, Sharepoint and quick to learn \'home-grown\' systems.Creative discussion; enjoy bringing groups together to share understanding and widen perspectives on business opportunities.Likes understanding industry based acronyms and using car based analogies.
ABOUT GARETH EVANS
As a support manager for global unified communications B2B provider I find that I wear several hats; Project Manager, Business Analyst, Trainer, Product Support, SME, Technical Support – the variety allows me to ensure my varied skill set remains strong. I have an extremely strong work ethic - my commitment and drive to ensure the company I work for succeeds and those working with me have the tools, knowledge and support to enhance that success, is unparalleled. Below is a brief overview of some of my skills; Logical problem-solving skills: My methodical approach allows to me to boil down issues to their core components and offer short and long term solutions. Process Creation/review: I have successfully built support structures which include P1-P4 case handling, call routing and global support mechanisms. Technical and Analytical Capabilities: I can retain and recall technical information across a wide range of products/services/processes. SQL, VBA/advanced Excel skills with a good understanding of the SDLC, in particular the gathering and translation of business requirements. Project Management experience: APM certified. I have taken the lead in both short and long terms projects ranging from new product roll outs, changes to internal infrastructure, and customer facing changes. Communications experience: As SME of several products I am responsible for ensuring that my colleagues have the relevant documentation and understanding of products/processes. Training experience: Confident to speak to large groups at various levels and natural ability for changing complexity into simplicity. “UC” concept training a speciality. Specialties: Unified Communications Project Management (APM certified) Data flow analysis/Exel data manipulation Public/Group speaking/Training Change Management (BRD/FRD/HLD elements of SDLC) Proven analytical and problem resolution skills Consultancy Skills Document Creation Strong PC skills across a range of applications & very quick to learn on new applications.
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