Gareth Deans
Program Management Office Manager @Sky
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WORK HISTORY
Program Management Office Manager @Sky
As PMO Manager within Customer & Colleague Enablement, a support team within Sky’s Customer Service Group (CSG), I manage a centralised portfolio function responsible for the end-to-end planning, governance, and coordination of all learning and communications change across Sales, Service, Retail, Home Service, and Support.I\'m also leading a maturing project and portfolio governance platform, aligning stakeholder priorities, enabling better decisions through insight, and managing change volume via our Air Traffic Control (ATC) model.Key Responsibilities:Strategic Planning Leadership: Own and evolve the planning framework for learning and comms, balancing business priorities, project timelines, and colleague impact across CSG.Change Congestion Oversight (ATC): As part of the core ATC team, I ensure enterprise-level visibility of change activity, protecting front-line teams from overload, and promoting informed decision-making via structured congestion reviews.Insight & Reporting: Developed high-impact reports and dashboards to surface trends and support executive planning conversations.Stakeholder Governance: Lead regular forums with stakeholders to align plans, mitigate clashes, and ensure resource asks match available capacity and priorities.Forward Planning & Scenario Modelling: Work closely with SMEs and project leads to validate plans, test resource scenarios, and ensure readiness ahead of go-live milestones.Continuous Improvement & PMO Development: Embed improved project and portfolio practices, drawing on frameworks such as ADKAR and ProSci, and supporting a maturing PMO across Customer & Colleague Enablement.
SKILLS
ABOUT GARETH DEANS
Gareth Deans is a strategic and highly sought-after leader in Planning & Insights, Knowledge Management, and Learning & Development, with a proven track record of delivering impactful solutions across the Communications, Finance, and IT industries.With experience spanning major blue-chip organisation, including HSBC and most recently Sky UK, Gareth has led transformational change programmes that support over users, including the delivery of a multi-award-winning knowledge base. His ability to blend data-driven insight, people leadership, and operational excellence makes him a key driver of scalable, customer-focused outcomes.Key strengths include:Strategic planning & prioritisation across complex workstacksCapacity and resource management across large, multi-site teamsChange impact and risk assessmentStakeholder engagement and cross-functional collaborationContinuous improvement and solution developmentTeam leadership and talent developmentCurrently, in his PMO Manager role for Customer & Colleague Enablement in Sky’s Customer Service Group, Gareth plays a pivotal role in managing a portfolio of communications and learning initiatives across Sales, Service, Retail, Home Service and Support. He is also a core member of the Air Traffic Control team, managing change congestion across the estate and safeguarding user headspace.Passionate about finding creative, tech-enabled solutions, Gareth brings a forward-thinking mindset to every challenge, always focused on enabling better decisions, stronger outcomes, and simpler ways of working for colleagues and customers alike.
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