Gareth Reid

Head of Technical Account Management & Client Engagement @Fujitsu

GB

As the Head of Customer Success for the Fujitsu UK Enterprise Cyber Security practice, I lead a diverse range of activities focused on enhancing customer engagement and driving service excellence.Key Responsibilities:Customer Stakeholder Management: I collaborate with executive leadership across our customer base to manage service improvements. By advising on areas that can bring real value and enhance security services, I work closely with account and operations management to drive progress and provide feedback on enhancements.Technical Expertise & Consultancy: Leveraging my extensive technical expertise, I drive service improvements and ensure a deep understanding of our services and capabilities. This enables me to confidently engage with customers and internal stakeholders on a granular level.Sales & Presales Support: I play a crucial role in the growth of our cybersecurity practice by participating in presales solutioning and sales discussions. I bring technical expertise to our service offerings, help build narratives based on service line capabilities, and present to prospective customers at all levels, from engineers to executives.Service Improvement & New Service Development: I am actively involved in defining our internal growth strategy and targeting service sales for growth. This includes identifying new services we can deliver and extensively defining their scope and objectives.

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