Gareth Hoggins
Sr Director Global IT Operations @Verint
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WORK HISTORY
Sr Director Global IT Operations @Verint
Alpharetta, GA, US
Verint is a global leader in customer experience automation and AI‑powered engagement solutions.Key Responsibilities & Leadership ScopeLead global IT operations supporting employees across the Americas, EMEA, and APAC.Own global ITSM strategy and execution, including incident, problem, change, major incident response, ITAM, and event management.Lead IT M&A diligence, planning, and integration; completed 10 acquisitions and 2 divestitures.Oversee global endpoint management, patching, vulnerability remediation, and NIST‑aligned compliance.Direct Azure/M365 service configuration, Intune Autopilot deployments, AVD, SharePoint, and M365 Copilot adoption.Manage IT global cloud finops across Azure, AWS, and OCI.Major AchievementsTransformed IT into a metrics‑driven organization with strong SLA and KPI discipline.Designed and implemented 24/7 outsourced Service Desk and NOC operations in Chennai, India.Automated server and endpoint patching for 500+ cloud servers and devices.Automated onboarding/offboarding workflows.Centralized global laptop logistics, improving hardware experience for remote employees.Migrated all end‑user accounts and mailboxes to Entra ID and M365.Delivered end‑to‑end IT infrastructure for multiple global sites, aligned to hybrid/remote workforce needs.
SKILLS
ABOUT GARETH HOGGINS
Dynamic technology professional with over 25 years of experience, including 14 years in management and11 years in senior leadership roles, driving transformative initiatives across global IT operations. Provenability to lead diverse teams while enhancing operational efficiency and user experience through innovativesolutions. Expertise in IT M&A strategy, compliance, and vendor management enables seamless integration and optimization of services across multiple regions. Global Resource ManagementM & A Integration LeadVendor ManagementMicrosoft AI Fundamentals (AI-900)ITIL Foundation M&A Strategy and Execution (IT)AI Technologies (Copilot)IT compliance - SOX/PCI/HIPAA/ISO27001ITIL - incident/problem/change management and major incident handlingServiceNow ITSM/ITAM/Event and Alert ManagementOffshoring and outsourcing operationsBudget and Vendor ManagementPhysical and Remote Site configuration and buildoutEmployee development Executive reporting
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