Gareth Dakin-Brown
Supplier Relationship Manager @Direct Line Group
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WORK HISTORY
Supplier Relationship Manager @Direct Line Group
Liverpool, GB
Direct Line Motability (DLM) is the new insurer for Motability from 1st September 2023. I am working within the Strategy & Governance area of the business helping to ensure Motability Customers are delivered a world class service.
EDUCATION
Stowmarket High School
High School
Northumbria University
BA Honours Fine Art
SKILLS
ABOUT GARETH DAKIN-BROWN
Successful track record leading teams of 60 + FTE in both contact centre and technical operational environments (including start up).Experience of managing inbound and outbound customer service teams to contractual SLA.Commercial client account management and development within Insurance and Accident Management industries. Accountable for cost control and B2B revenue streams across multiple departments in a number of roles. Reliable, confident and experienced communicating at all levels including Board members and CEO. Experience of supply chain management, client relationship management and operational leadership at a senior level. A strong leader and motivator. A target driven customer focussed professional.Education:Prince2: Achieving Practitioner Registration number P2R/706220 Leadership Programme Models covered KOLB, GROW, Effective 121’s & Appraisals Thatcham training course M30 Body Repair AppreciationUniversity of Northumbria at Newcastle (1992 – 95) BA Honours Fine Art Grade 2:1 University College Suffolk (1991 - 92) BTEC National Diploma General Art & DesignWest Suffolk College (1990 -91) First Diploma Graphic Design Stowmarket High School (19•••02 A levels; Art (B) English language (B) 9 GCSE A-D
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