Rebecca Gardner
Leading Cross-functional Strategy through the Lens of Operational Excellence and Omni Customer Experience
- Role
- Vice President, Strategic Initiatives at GNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Rebecca Gardner
A dynamic, cross-functional leader with extensive experience unlocking a best-in-class customer experience through operational excellence and positive change management.> OPERATIONAL EXCELLENCE: Increased operational productivity and labor management effectiveness by leveraging expertise in Six Sigma, cross-functional leadership, and change management. Passionate about process improvement and designing sustainable programs that support strategic goals.> CUSTOMER EXPERIENCE: Developed and rolled out multiple omni-channel programs creating a seamless customer experience and driving additional revenue. Created and implemented multiple store-level operational efficiencies, enabling payroll to be reallocated for customer engagement.> LEADER AND DEVELOPER OF PEOPLE: A passionate and empowering motivator, skilled at creating an environment where talented professionals can maximize their potential. Mentored and developed numerous junior and mid-level professionals resulting in promotions at every level, supervisor to VP.> RESULTS DRIVEN: Accountable for meeting and exceeding results, managing $35m in G&A,$60m in Capx,$45m in Opx, and $500m+ in revenue streams.> SIX SIGMA GREEN BELT and LEAN Six Sigma Certified
Experience
Vice President, Strategic Initiatives
Jun 2024 — Present · Pittsburgh, PA, US
Education
Villanova University
Six Sigma Green Belt & LEAN Six Sigma
2012 — 2013
Wichita State University
Associate of Arts (AA), Social Sciences
1983 — 1986
Skills
- Inventory Management
- Inventory Control
- Store Communications
- Six Sigma
- Outlook
- Microsoft Office
- Business Strategy
- Strategy
- Human Resources
- Store Management
- Leadership
- Retail Sales
- Loss Prevention
- System Design
- Business Systems Design
- Photoshop
- Workforce Management
- Budgets
- Executive Management
- Operations Management
- Vice Presidents
- Business Intelligence
- Visual Merchandising
- Big Box
- Process Improvement
- Research
- Retail
- Driving Results
- P&L
- Omni-Channel Strategy
- Management
- Team Building
- Store Systems
- Conference Coordination
- Store Operations
- Customer Service
- Customer Experience
- English
- Multi-Channel Retail
- Change Management
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