Sarah Garcia
Legal Tech | IT Service Management | Data Governance
- Role
- Itsm Lead Lead Developer at Texas Attorney General
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Sarah Garcia
Hi, I’m Sarah! I lead the ITSM team within the Chief Data Office (CDO) at the Texas Attorney General’s Office. My work centers on improving workflows, automating processes, and making technology easier to use so families across Texas can get the support they need faster and more securely.I enjoy taking complex problems, breaking them down, and building solutions that actually make things better, for both the people working behind the scenes and the families who depend on our services.On the technical side, I focus on ServiceNow development, workflow automation, and secure system integration. I work on streamlining service delivery, connecting data across platforms, and building scalable solutions that support legal tech initiatives. My goal is to make our IT systems not only reliable, but adaptable to the changing needs of the state and the communities we serve.
Experience
Itsm Lead Lead Developer
Feb 2025 — Present
Chief Data Office-Drive ServiceNow platform development to enhance IT service management (ITSM) and enterprise operations-Act as a key technical resource within the CDO team, aligning ServiceNow initiatives with enterprise data strategy-Oversee integration efforts between ServiceNow and enterprise systems, ensuring seamless data flow-Manage end-to-end project execution, from requirements gathering to deployment-Collaborate with senior stakeholders to improve workflows, data governance, and IT service delivery.
Education
High School
High School Diploma
Thomas Edison State University
Bachelor of Business Administration - BBA
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