Marco Garcia
Sr. Director, Platform, Site Reliability & IT @ Sembi (TestRail, Xray, Testmo, Ranorex, Kiuwan, PreEmptive)
- Role
- Senior Director, Platform, Site Reliability and IT at Idera, Inc.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Marco Garcia
I\'m a customer-first leader with 15+ years of experience across support, DevOps, product, and incident management in global SaaS. I\'ve built support and DevOps organizations from the ground up, led 24x7 teams, and developed strategies that connect people, process, and product.I bring deep hands-on experience in IT and DevOps, having led infrastructure, observability, and cloud initiatives across multiple enterprise SaaS businesses. My work has spanned cloud architecture, RDS optimization, modern observability, and scalable AI infrastructure. I focus on balancing security, performance, and cost efficiency. I’ve also led incident management and triage functions across high-scale platforms, ensuring fast, structured, and collaborative responses to critical events.I believe great support is proactive, embedded in the business, and rooted in empathy and shared knowledge. Whether implementing KCS, driving support readiness, or working cross-functionally, I focus on building systems that help customers succeed and enable the teams supporting them to thrive.As a certified product manager and product leader, I bring a holistic view that aligns customer needs with sustainable growth, team development, and thoughtful execution.
Experience
Senior Director, Platform, Site Reliability and IT
Apr 2024 — Present · Austin, TX, US
Education
Le Cordon Bleu College of Culinary Arts
Culinary Arts
2009 — 2010
Austin Community College
Linux Administration
2013 — 2013
Product School
Product Management Certificate, Product Management
2021
The University of Texas at Arlington
Computer Science
2005 — 2006
Skills
- Jira Service Desk
- Linux System Administration
- Culinary Skills
- QA
- Efficiency
- Sql
- Linux
- Web Hosting
- Cpanel
- Networking
- Html
- E-Commerce
- Windows Xp
- Postgresql
- SEO
- Technical Support
- Troubleshooting
- Databases
- Fedora
- Information Technology
- Quality Assurance
- Salesforce.com
- Css
- Confluence
- Dns
- Phpmyadmin
- Testrail
- Help Desk Support
- Mysql
- Customer Service
- Windows 7
- Saas
- Management
- Microsoft Excel
- Apache
- Red Hat Linux
- Leadership
- Windows Xp Pro
- Microsoft Office
- Windows
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