Jasmine Garcha

Retail Associate @TK Maxx

Wolverhampton, GB

Continuously delivering high customer satisfaction through engaging with and supporting them with all their shopping needs• Taking on the position of ‘Front Line Control’ which is comparable to a supervisor, involving overseeing the store’s daily transactions, managing the till employees, and being in charge of front line organisation and training• Working in a fast paced environment, particularly during peak seasons including Christmas and summer, which allowed me to develop the ability to work under pressure and be flexible to the numerous varying tasks assigned • Training and assisting new employees on associate duties such as working on tills, maintaining shop floor departments, holding the fitting room, and flowing stock onto the shop floor• Developing confidence and communication skills as well as problem solving within helping and understanding customers’ concerns, as well as showing resilience when dealing with conflict • Using product and brand knowledge to help customers make informed decisions regarding their purchases• Demonstrating vigilance, high attention to detail and adaptability when responding efficiently to the door alarms sounding and alert signals in store, whilst communicating with my team to reduce shrink• Positively advocating the business by promoting TK Maxx’s ‘Treasure’ rewards scheme to customers as well as helping them to sign up to the scheme whilst also pushing other store KPIs and meeting deadlines• Maintaining the organisational and cleanliness standards of the departments on the sales floor to ensure excellent customer experience• Processing new deliveries of stock, organising them efficiently into store departments and flowing them out onto the shop floor, demonstrating excellent time management and versalitity• Carrying out merchandising of products including organising the layouts of particular sections and creating \'feature\' sections of the most popular/trendy or eye-catching goods in order to increase sales

Aston University

Bachelor of Science - BSc, Chemistry

Wolverhampton Girls' High School

GCSEs

Wolverhampton Girls' High School

A-Levels, Chemistry, Biology, Psychology