Iesha Hornes

Member Services Associate @YMCA of Greater Richmond

US

Providing Excellent Customer Service: Welcoming members and visitors, answering questions, and addressing concerns to create a positive experience.Membership Sales and Retention: Assisting potential members with information on programs and membership options, processing new memberships, and working to retain existing members.Administrative Duties: Managing member accounts, processing membership applications, and handling payments and renewals.Facility Tours and Engagement: Conducting tours for prospective members to showcase the facilities and explain the benefits of YMCA membership.Promoting Programs: Informing members about upcoming programs, classes, and special events offered by the YMCA.Data Entry and Record-Keeping: Ensuring member information is updated accurately in the system and maintaining organized records.Collaboration: Working closely with other staff and departments to provide cohesive service and promote YMCA values.This role emphasized customer service, community engagement, and administrative accuracy to support the YMCA’s mission of strengthening the community through programs that build healthy spirit, mind, and body.

University of Phoenix Online

Bachelor's Degree

Huguenot High

Computer Applications & Marketing