Iesha Hornes
Author, Mental Health Advocate, Speaker & Peer Recovery Specialist
- Role
- Member Services Associate at YMCA of Greater Richmond
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Iesha Hornes
Self-Published Author, Digital Content Creator - promoting creativity and individuality…
Experience
Member Services Associate
Jun 2024 — Present · US
Providing Excellent Customer Service: Welcoming members and visitors, answering questions, and addressing concerns to create a positive experience.Membership Sales and Retention: Assisting potential members with information on programs and membership options, processing new memberships, and working to retain existing members.Administrative Duties: Managing member accounts, processing membership applications, and handling payments and renewals.Facility Tours and Engagement: Conducting tours for prospective members to showcase the facilities and explain the benefits of YMCA membership.Promoting Programs: Informing members about upcoming programs, classes, and special events offered by the YMCA.Data Entry and Record-Keeping: Ensuring member information is updated accurately in the system and maintaining organized records.Collaboration: Working closely with other staff and departments to provide cohesive service and promote YMCA values.This role emphasized customer service, community engagement, and administrative accuracy to support the YMCA’s mission of strengthening the community through programs that build healthy spirit, mind, and body.
Education
University of Phoenix Online
Bachelor's Degree
2007 — 2009
Huguenot High
Computer Applications & Marketing
1999 — 2003
Skills
- Photography
- Brand Development
- Press Releases
- Digital Media
- Television
- Event Management
- Creative Writing
- Content Marketing
- Copywriting
- Publicity
- Social Networking
- Social Media
- Creative Direction
- Digital Marketing
- Brand Management
- Podcasting
- Music Industry
- Acting
- Online Advertising
- Online Marketing
- Film
- Video Production
- Broadcast
- Leadership
- Storytelling
- Marketing
- Fashion
- New Media
- Public Relations
- Public Speaking
- Entertainment
- Event Planning
- Radio
- Blogging
- Lead Generation
- Video Editing
- Editing
- Motivational Speaking
- Art
- Video
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