Ganji Vandana Priya
Senior Associate @Ola Electric
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WORK HISTORY
Senior Associate @Ola Electric
Bengaluru, IN
Specialized in ORM, influencer marketing, and content strategy to enhance brand reputation and foster customer loyalty. Worked cross-functionally to resolve issues, ensuring seamless brand communication and engagement across platforms.
EDUCATION
St.Martins High School
Junior Schooling
Acharya
Bachelor of Arts - BA, Psychology
Sri Gayathri Junior Khalashala
BiPC, Biology Physics Chemistry
Sri Chaitanya Techno School, Hyderabad
SSC
ABOUT GANJI VANDANA PRIYA
A dedicated Social Media & ORM Specialist with experience in delivering exceptional customer care across social media platforms. I manage online reputation, ensuring quick and effective responses to customer concerns. I oversee influencer marketing campaigns, amplifying brand messages and expanding reach through strategic collaborations. Skilled in coordinating content creation, ensuring authenticity and alignment with brand values. I work cross-functionally to resolve escalated issues and enhance customer satisfaction. My expertise includes tracking performance metrics, identifying areas for improvement, and refining strategies for better customer engagement. I also play a key role in managing service escalation SLAs to maintain timely resolutions. Additionally, I ensure high standards of customer service through quality checks and process improvements. Passionate about building strong brand presence and driving meaningful interactions. Constantly evolving strategies to strengthen customer relationships and brand perception.
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