Gange Gowda K G
Service Desk Manager @Tata Consultancy Services
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WORK HISTORY
Service Desk Manager @Tata Consultancy Services
Managing the team members and assigning/tracking the tasks (tickets) to individuals based on the module across the regions. Handling Non Form Payroll calls across the globe. Answering customer queries, fixing the minor defects and providing the fix directly to customers based on the severity of the issue. Update the tickets and procedures in Jira and Confluence. Manage the outages with offshore and on-site teams along with development/Unix/network and database teams
EDUCATION
SIT Tumkur
BE, Computer Science
S J (Govt) Polytechnic, Bangalore
Diploma, Computer Science
ABOUT GANGE GOWDA K G
Results oriented professional with 17+ years in software development, testing and sustenance. • Handled various roles like IC, MTS, Module Lead, Tech Specialist, Technical Support Analyst and Service Manager • Hands on experience in C, C++, VC++, Java, Perl, Python, CShell Scripting in windows and UNIX environments. • Worked with functional teams / stakeholders across geographies in Software Service Industry. • Delivery experience in diverse domains such as NMS, Client Server Applications, Wireless, Embedded, Banking and Finance, Networking, Multimedia, Aerospace and Telecom • Good communication and interpersonal skills • Self motivated team player, comfortable working under stretch goal situations
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