Gangaram H
Manager @IQVIA India
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WORK HISTORY
Manager @IQVIA India
EDUCATION
Visvesvaraya Technological University
BE, Instrumentation Technology
Basaveshwar Engineering College Bagalkot, under Vishveshwariah Technological University
B. E, Instrumentation Technology pursued
ABOUT GANGARAM H
Having 17 Years of IT Experience.Expertise in managing multi-project, multi-site teams to deliver large and complex projects withinschedule, cost, and quality.Experience working on different flavors of Database, Salesforce Admin activities.Ability to cultivate effective relationships with key decision makers and co-ordinate projectmanagement activities to achieve key business objectives.Strong People Management and Project Management•10+ years Experience in writing stored procedures, functions, packages, SQL queries, anonymous blocks.•Basic Knowledge on SQL Loader, Oracle BI Publisher for report generation and Shell Scripting.•Excellent communication skills and good team working skills.•Basic Knowledge on Informatica Powercenter.Specialties: PL/SQL Developer.Health Care Insurance Domain Knowledge.Informatica Developer.Data Analyst.Management and LeadershipManaging Application Services and Application Support teams for Next Gen and Legacy Products.People Management, Performance Management, Hiring.Managing the custom delivery and OA support for EMEA. Application Transitions planning andexecuting. Preparing Shift Rota & Co-ordinating with Off-Shore resources.Delegating the work to team members during absence.Stakeholder and Client EngagementActively engaging with COL, stakeholders, and external partners.Understanding their needs and ensuring effective communication.Handling unexpected challenges and maintaining client satisfaction.Creating Documents, PPT, and Reports for Stakeholders, Leaders, etc.Technical ResponsibilitiesSalesforce Admin related basic activities. Creating Dashboards in CSM and Creating Metrics forSupport Incidents. Writing stored procedures and SQL queries, Scripting enhancements.Bug/Defect Fixing, Analyzing, providing the RCA for Critical issues.Troubleshooting Performance issues and working closely with DBA team.Getting requirements on Change Request for Development from Local Office.Exploring Automations and Guiding team members in executing.Managing the documents, software details, and relevant information in Confluence Page.Training and Development,Organizing and CoordinatingOperationsChange Management, Incident Management, Problem Management
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