Gangadhara S
Group Manager at Microsoft Corporation / Ex Nuance / Ex Oracle
- Role
- Group Manager, Customer Operation at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gangadhara S
With over 17 years of diverse industry experience, I specialize in managing complex…
Experience
Group Manager, Customer Operation
Aug 2023 — Present · Bengaluru, IN
As Group Manager, I lead a high-performing customer operations team supporting the Americas region, driving process efficiency, customer satisfaction, and post-sales excellence. With over 17 years of industry experience, I bring a strategic lens to customer lifecycle management, onboarding, and renewal operations. My role spans people leadership, process transformation, stakeholder engagement, and capability building.Key Contributions:🤝 Driving customer onboarding and satisfaction by mentoring team members to take ownership, make data-driven decisions, and proactively resolve issues. Developed productivity tracking and performance reporting systems to highlight actionable insights and improve SLA adherence across customer operations. Introduced a buddy system to accelerate onboarding and support learning; established detailed work instructions and playbooks to enable operational independence.🧠 Leading strategic projects in collaboration with the GPM team to improve automation, reduce dependency on vendor teams, and re-engineer processes with a focus on internal capability building. Responsible for internal communications during leadership visits—driving pre- and post-engagement strategy and supporting departmental visibility. Empowering the team to collaborate cross-regionally by improving connections with global stakeholders (including Costa Rica and APAC teams), thereby enhancing knowledge-sharing and delivery consistency.
Education
Visvesvaraya Technological University
Master of Business Administration - MBA
2006 — 2018
University of Mysore
B.com
2004 — 2006
Indian Institute of Management Nagpur
Senior Management Program
2023 — 2025
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