Ganesh S.

About Ganesh S.

Proven IT professional with 20+ significant years of experience in Account Delivery Program Management, Service Delivery Management, Engagement (Pre-Sales), Solutioning, Transition, Project Management and Program Management. Certified & working experience in AWS Solution Architect, Agile Scrum Master, ITIL v3 Expert, PRINCE2® Practitioner, Six Sigma White & Yellow Belt, Lean Six Sigma implemented in IBM. Also has domain expertise in IT Infrastructure, Banking, Automobile, Retail, Distribution, Energy, Oil & Gas, pharmaceutical, Manufacturing, Logistics, Travel and Transportation etc. High performing & Dynamic leader with a proven track record of accomplishments in different roles. Have managed Remote Infrastructure Management (off-shore) in global delivery and on-shore model for various technologies. Confident, active business communicator with Strong Leadership, Project Proposal and presentation skills, Self-motivated, Highly focused, Dedication, Customer Focus and resilience.Managed 17+ capabilities consisting of Mid range/distributed tower– Unix, Windows & VMware, Citrix, Batch Ops, Batch Monitoring & Scheduling, Storage, SQL, Oracle, DB2, SAP, Exchange & Share point, AD, ID Admin, Security & Compliance, SA & D, SLM, Project Management, Service Management like Incident, Change, Problem, Asset & Configuration, Performance & Capacity, Release & Deployment, etc.Have good People Management skills and have managed direct & indirect employees of 150+ resources overall in service delivery with 100% SLA attainment & high CSAT. Well versed in managing, motivating teams for running successful deliveries with extensive experience of developing solutions, managing transitions, streamlining quality and processes for business excellence.Deep-rooted talent in strategic planning, analytical problem solving, Mentoring, Coaching, energetic, etc. Skilled in stakeholder Management, Relationship Management and vendor mgmt. Currently looking for opportunities in Senior Management / Deputy executive positions in any reputed organizations across the globe.

Experience

1. Service Delivery Head

   Wipro

   Jun 2023 — Present · Chennai, IN

   Handling a critical & global customer with a team 100+ resources in both offshore and onsite.

Education

• University of Madras

  Master of Science - MS, Information Technology

• Software Solution Integrated Ltd., Chennai

   Post Graduate Diploma in Computer Science, Information Technology

  1996 — 1996

• University of Madras

  B.Com, Commerce

  1997 — 2000

• St. Marys Mat Hr Sec School, Chennai

  HSC, Biology Group

  1994 — 1996

• Smt.Ramkumar Devi Fomra Vivekananda Vidyalaya, Chennai

  SSLC, General

  1982 — 1994

Skills

• IT Strategy
• Six Sigma
• Outsourcing
• Pre-Sales
• Taking Ownership
• Infrastructure
• Integration
• Business Process
• Management
• Program Management
• Ownership
• IT Operations
• Governance
• Service Management
• Consulting
• Software Project Management
• Vendor Management
• Crm
• Itil
• Team Leadership
• Project Management
• Project Delivery
• Resource Management
• Sla
• Requirements Analysis
• Troubleshooting
• Cloud Computing
• 100% Commited
• Enterprise Architecture
• IT Outsourcing
• Sdlc
• Solution Architecture
• Service Delivery
• Strategic Financial Planning
• Team Management
• Business Analysis
• Disaster Recovery
• IT Service Management
• Change Management
• Data Center