Ganesh Palaniappan
- Role
- Senior Vice President - Service Experience Technology at Charter Communications
- Location
- Darien, CT, US
- LinkedIn followers
- 500 followers
Experience
Senior Vice President - Service Experience Technology
Jul 2023 — Present
Responsible for all the digital tools our customer-facing team plus employees) utilizes and all the self-service applications our 35 Million plus customer’s use. Agile development across all service and sales channels and positioning us to better leverage Artificial Intelligence (AI) and Machine Learning (ML) to drive ubiquitous best-in-class digital experiences throughout the customer lifecycle. Websites, Mobile Apps, Agent Desktop CRM (Sales and Service), Conversational AI IVR…
Skills
- Budgets
- Competitive Analysis
- Management Consulting
- Project Portfolio Management
- Telecommunications
- Business Strategy
- Consulting
- Account Management
- Business Development
- Pmo
- Analysis
- Solution Architecture
- Relationship Management
- Sdlc
- Strategic Planning
- Outsourcing
- Team Building
- Team Management
- Enterprise Architecture
- Process Improvement
- Management
- Analytics
- Financial Services
- Software Project Management
- Banking
- Program Management
- Business Process Improvement
- Integration
- Vendor Management
- Change Management
- Business Process
- Business Intelligence
- Training
- Business Case
- Call Centers
- Business Analysis
- Sales
- Crm
- Customer Experience
- Cross-Functional Team Leadership
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