Ganesh M
Senior Customer Success Manager @Linkurious
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WORK HISTORY
Senior Customer Success Manager @Linkurious
Paris, FR
Linkurious is a bootstrapped B2B on-premise & SaaS platform which helps investigators and data-driven analysts swiftly and easily surface mission-critical insights from complex connected graph data.
EDUCATION
Anna University Chennai
Bachelor of Engineering (B.E.), Computer Science
Alliance française de Rouen
Formation FLE en Cours Standard Collectifs, French
NEOMA Business School
Master's degree, Global Business Management
SKILLS
ABOUT GANESH M
B2B SaaS & Customer Success Specialist. Currently helping people to derive value out of a SaaS product both before and after subscription. Deeply Curious about #B2B #SaaS #Cloud #DevTools & #Startups.High-performing Customer Success professional with a proven track record of driving revenue growth and increasing customer satisfaction. Successfully led multiple initiatives across sales and customer success functions resulting in impressive business growth. Expert in customer retention through targeted onboarding and retention campaigns, resulting in a significant reduction in churn rate. Skilled in analyzing data-driven insights to develop personalized support and upsell strategies, leading to increased lifetime value (LTV) of the customer base. Possess excellent collaboration skills and experience working closely with cross-functional teams to identify opportunities and launch new features that improve customer experience. Other Interesting Facts about me:# So far I have traveled to 173 cities (as per Google Location history statistic) in 13 countries and watched movies made in 8 different languages - English, Tamil, Hindi, Telugu, Malayalam, Korean, Chinese & French.# I am a Level 7 Google Local Guide and my photos are viewed 3.3 Million times.# Spoke to 120 random people from 30 different countries working in 13 different industries via LunchClub# Rescuetime says, On average I spend 61 hours every week on my laptop & smartphone!# Reading blog posts on Quora + Medium & watching news/documentaries on Youtube are my favorite pastime activity.# Watched 500+ TED talks in the past 7 years.# Regular reader of TechCrunch, Tech.eu, YourStory.
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