Ganesh Kumar Madem
Sr. Key Accounts Manager at Swiggy
- Role
- Senior Key Account Manager at Swiggy
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ganesh Kumar Madem
Highly resourceful and results-driven professional in Management Operations and Key Account Management. I specialize in driving market growth and cultivating strong client partnerships, particularly within the technology and service sectors.My focus is on delivering actionable strategic recommendations based on Market Analysis and building tailored solutions that enhance partner retention and satisfaction.Key Experience:Cultivated strong partnerships with 50+ restaurant owners as a Sr. Key Accounts Manager. Improved partner service delivery and reduced wait times by an average of 15% by implementing operational best practices. Led a front-facing team of 20+ associates to enhance consumer satisfaction and operational productivity.I excel in strategic planning, team leadership, and problem-solving, utilizing tools like PowerBI and Salesforce CRM to enable data-driven decision-making
Experience
Senior Key Account Manager
Aug 2022 — Present · Hyderabad, IN
Relationship Management: Established and cultivated strong partnerships with over 50 restaurant owners, focusing on understanding their unique needs and challenges.Developed tailored operational solutions that improved efficiency and satisfaction, to increase partner retention rates.Sales Lead Generation: Proactively identified and converted sales leads, successfully onboarding a diverse range of establishments, including local favorites and emerging brands.Implemented targeted outreach strategies that significantly increased lead conversion, expanding the client base.Market Analysis and Insights: Collaborated closely with senior management to analyze market trends and consumer preferences.Provided actionable insights and strategic recommendations that informed business decisions and growth in market share within the region.Operational Efficiency Improvements: Worked with restaurant partners to streamline operations, implementing best practices that enhanced service delivery and reduced wait times by an average of 15%.Facilitated training sessions to educate partners on operational excellence.Performance Monitoring and Reporting: Developed and maintained comprehensive performance metrics to track the success of key accounts.Regularly reported on progress to senior leadership, highlighting achievements and areas for improvement, which enabled data-driven decision-making.Cross-Functional Collaboration: Engaged with various teams, including marketing, operations, and customer service, to ensure the seamless implementation of solutions for key accounts.Fostered a collaborative environment that enhanced communication and efficiency across departments.Client Feedback Loop: Established a structured feedback mechanism to gather insights from restaurant partners regarding service quality, and operational challenges.Utilized this feedback to refine strategies and enhance the overall partnership experience.
Education
Acharya Nagarjuna University
Bachelor's Degree, Business/Commerce, General
2010 — 2013
Krishna University, Machhlipattanam
Master of Business Administration, Finance and Financial Management Services
2013 — 2015
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