Ganeshkumar Somasundaram
Service Delivery Manager | Technical Program Manager | Generative AI | IT Operations | Cross-Functional Delivery
- Role
- Manager Service Delivery at Cognizant
- Location
- Woodbridge, NJ, US
- LinkedIn followers
- 500 followers
About Ganeshkumar Somasundaram
Strategic IT Leader with 17+ years of expertise in driving operational excellence, IT service delivery, and transformative technology initiatives. Proven success in aligning IT infrastructure, cloud solutions, and service management frameworks (ITIL, Agile) with business objectives. Adept at leading cross-functional teams, optimizing system efficiency, and delivering measurable improvements in customer satisfaction, cost reduction, and operational performance. Certified in ITIL, HDI, and AWS, with deep experience in financial systems, AI/ML integration, and cloud migrations (AWS/Azure).
Experience
Manager Service Delivery
Jan 2014 — Present · New York, NY, US
In my role as Manager Service Delivery at Cognizant, I strategically led IT service operations for Fortune 500 clients, aligning delivery roadmaps with business goals to achieve significant system efficiency gains and cost reductions through cloud migration. I also spearheaded global teams in incident, problem, and change management, leveraging AI-driven automation to improve resolution times. Additionally, I enhanced customer satisfaction by implementing Agile methodologies for rapid project delivery.
Education
Sri Ramakrishna Mission Hr. Sec School, T-Nagar
Hr. Sec, Computer Science
1998 — 2000
Tagore College of Art & Science
B.Sc, Computer Science
2000 — 2003
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