Ganeshkumar Krishnamoorthy

About Ganeshkumar Krishnamoorthy

Leadership training - Breakthrough Candid photography

Experience

1. Client Success Manager

   Drivestream

   Jun 2023 — Present · Chennai, IN

   Manage and nurture client relationships by serving as the primary point of contact between customers andinternal teams, ensuring Oracle Cloud solutions align with the clients\' long-term business goals.# Lead post-implementation support and client onboarding, ensuring seamless transitions into the Oracle Cloud environment by guiding configuration, setup, and knowledge transfer.# Conduct regular client success reviews, analyzing performance data, identifying challenges, and offering strategic recommendations to optimize Oracle solution usage and customer satisfaction.# Deliver user training and enablement programs (live sessions, refreshers, documentation) to drive higher adoption, reduce dependency on support, and improve platform utilization.# Collaborate with cross-functional teams including consultants, project managers, and support specialists to ensure the timely resolution of issues and a unified customer experience.# Design and implement Power BI dashboards to monitor internal customer Satisfaction metrics, equipping leadership with real-time insights to improve service quality and decision-making.# Spearhead internal tool implementation JIRA, defining custom workflows and leading comprehensive traininginitiatives to streamline team productivity and operations.# Mentor and train new CSMs on client communication strategies, escalation protocols, and retention techniques—improving team efficiency and reducing client churn.# Manage enhancement and change requests, working with stakeholders to gather requirements, set deliveryexpectations, and ensure proper execution through internal coordination.# Support renewal and expansion efforts by identifying upsell/cross-sell opportunities, showcasing value delivered, and proactively mitigating risks to customer retention.# Gather client feedback and surface insights to product and delivery teams, contributing to the continuous improvement of Oracle Cloud solutions and services.